

It is recommended that your firewall maintainer, switch maintainer or IT consultant is consulted on all matters relating to your communications network including, but not limited to, PBX configuration, LAN and firewall configuration. The information in this document is provided for general guidance only.

equipment which that is not part of BT's network and which is owned or controlled by the customer) then BT may apply a charge. If faults are reported to BT which are found to be caused by customer equipment (i.e. If this is not implemented correctly then this may result in a degraded service. In order to maintain the quality it is essential that the internal network components suitably support the service for delivery of your voice calls. Your BT SIP Trunks service together with a correctly dimensioned BTnet access service has been designed to appropriately support a quality voice service alongside the use of data. If your router and/or firewall are "SIP Aware" / has a SIP ALG enabled, then this functionality must be turned OFF so that the device does not interfere with any signalling.

It inspects any VoIP traffic to prevent problems caused by firewalls and if necessary modifies the VoIP packets.
